Shipping Info

We offer free shipping to Canadian & US addresses with any order over $150!
For orders under $150 we charge a flat rate of $11.99.

Shipping to Canada

We make every effort to process your order as quickly and carefully as possible. Even during this busy time, we are processing and shipping nearly all orders within 48 hours. All Canadian shipments are sent by Canada Post using expedited parcel service. All packages are insured up to $100 and can be tracked online. Once your order is shipped, we will send you an email with your tracking information which you can monitor here on canadapost.ca.

Estimated Shipping Times by Province

ProvinceTime in Transit
Alberta Major Centres 2 business days, rural areas 3-4 business days
Saskatchewan Major Centres 3 business days, rural areas 4-5 business days
Manitoba Major Centres 3-4 business days, rural areas 4-5 business days
Ontario Major Centres 4-5 business days, rural areas 5-6 business days
Quebec Major Centres 5-6 business days, rural areas 7 business days
New Brunswick 8-9 business days
Nova Scotia 7-8 business days
P.E.I. 8-9 business days
Newfoundland & Labrador 9-10 business days
Yukon Whitehorse 5 business days, other areas 13 business days
Northwest Territories Yellowknife 5 business days, other areas 13 business days
Nunavut 13 business days

Shipping to USA

USA orders are shipped from Vancouver, Canada by USPS. Packages are insured up to $100 and we will send you a tracking number as soon as the order is sent. Please note that all prices are in Canadian dollars. We make every effort to process your order as quickly and carefully as possible. We aim to process & ship all orders within 48 hours.

We are sorry but we are unable to ship outside of Canada and the United States at this time. 

International Shipping

We are sorry but we are unable to ship outside of Canada and the United States at this time. 

Large Item Shipping

More than 95% of our items qualify for free shipping on orders over $150. However, some heavy and large items that cost so much to ship do not (for example, dollhouses). Each item that doesn't qualify is mentioned clearly on that product page and costs a maximum of $19.99 CAD to ship.

Returns

We love our toys and want you to love them too! Your satisfaction is our top priority. If for any reason, you are not pleased with your purchase, we will gladly accept a return within 45 days of purchase. The product needs to be in the same condition as you received it and in the original undamaged product packaging.