Shipping

Shipping to Canada

BC. SHIPPING UPDATE DUE TO FLOODING, MUDSLIDES & ROAD CLOSURES IN BC

The flooding and landslides that have occurred in British Columbia have been devastating. Many roads, rail lines and bridges have been damaged, and authorities are still assessing the damage and the work needed to reopen roads. Therefore, we are temporarily changing our shipping method to Xpresspost by Canada Post for all orders in Canada (outside of Vancouver Island and the Lower Mainland of BC). This applies to all orders placed on or after Nov 18th. Xpresspost orders ship by air and will reach you if you are uneffected by the flooding. We will resume shipping by Expedited Parcel once highways reopen to shipping across Canada. For orders in the Lower Mainland (except Abbotsford) and Vancouver Island, we will continue to ship by Expedited Parcel as the roads remain open. There are no additional fees to you for us shipping Xpresspost even though it is much more expensive.

We offer free shipping to Canadian addresses with any order over $100! For orders under $100 we charge a flat rate of $9.99.

More than 95% of our items qualify for free shipping on orders over $100. However, some heavy and large items that cost so much to ship do not (for example, dollhouses). Each item that doesn't qualify is mentioned clearly on that product page and costs a maximum of $19.99 to ship.

We make every effort to process your order as quickly and carefully as possible. Even during this busy time, we are processing and shipping nearly all orders within 48 hours. All Canadian shipments are sent by Canada Post using expedited parcel service. All packages are insured up to $100 and can be tracked online. Once your order is shipped, we will send you an email with your tracking information which you can monitor here on canadapost.ca.

 

Shipping to the USA

We offer $9.99 flat rate shipping on all orders over $100. For orders of any amount under $100 we charge a flat rate of $14.99.

USA orders are shipped from Vancouver, Canada by USPS. Packages are insured up to $100 and we will send you a tracking number as soon as the order is sent. Please note that all prices are in Canadian dollars. We make every effort to process your order as quickly and carefully as possible. We aim to process & ship all orders within 48 hours.

International Orders

We are sorry but we are unable to ship outside of Canada and the United States at this time. 

Returns

We love our toys and want you to love them too! Your satisfaction is our top priority. If for any reason, you are not pleased with your purchase, we will gladly accept a return within 45 days of purchase. The product needs to be in the same condition as you received it and in in the original undamaged product packaging.

Web Store Returns

For items you purchased

We will issue a full refund to the credit card used at purchase. 

For items you receive as a gift

We will issue a store credit in the form of an electronic gift card.

For items that are defective or damaged

Please contact us at support@dillydallykids.ca or call 604-252-9727 everyday from 10-6pm PST so we can figure out what went wrong and solve the problem!

How do I return any item(s)?

To return any item(s), please pack the item(s) and send them postage paid to:

Dilly Dally Kids Store
Attn: Returns
1161 Commercial Dr
Vancouver, BC
V5L 3X3
 
We are not able to pay for return shipping. Contact us at info@dillydalykids.ca or 604-252-9727 if you have any questions about sizing to ensure you receive what you are hoping for.
 

In Store Returns

We are happy to issue a full refund for in store purchases made at 1161 Commercial Dr in Vancouver, Canada with your purchase receipt within 45 days of purchase. The item(s) must be in the same condition you purchased them in and in the original undamaged packaging. Items returned with a gift receipt will be given store credit for the value of the returned items.

JOIN OUR
EMAIL LIST.

Get exclusive access to info about
meaningful toys, our best play tips,
and members only flash sales!

LIKE TO LOOK
AT FUN TOYS?
JOIN US!

Newsletter signup

JOIN OUR
EMAIL LIST.

Get exclusive access to info about
meaningful toys, our best play tips,
and members only flash sales!