We offer free shipping to Canadian addresses with any order over $150! For orders under $150 we charge a flat rate of $11.99.
More than 95% of our items qualify for free shipping on orders over $150. However, some heavy and large items that cost so much to ship do not (for example, dollhouses). Each item that doesn't qualify is mentioned clearly on that product page and costs a maximum of $19.99 to ship.
We make every effort to process your order as quickly and carefully as possible. Even during this busy time, we are processing and shipping nearly all orders within 48 hours. All Canadian shipments are sent by Canada Post using expedited parcel service. All packages are insured up to $100 and can be tracked online. Once your order is shipped, we will send you an email with your tracking information which you can monitor here on canadapost.ca.
We now offer free shipping to US addresses with any order over $150! For orders under $150 we charge a flat rate of $11.99.
USA orders are shipped from Vancouver, Canada by USPS. Packages are insured up to $100 and we will send you a tracking number as soon as the order is sent. Please note that all prices are in Canadian dollars. We make every effort to process your order as quickly and carefully as possible. We aim to process & ship all orders within 48 hours.
We are sorry but we are unable to ship outside of Canada and the United States at this time.
We love our toys and want you to love them too! Your satisfaction is our top priority. If for any reason, you are not pleased with your purchase, we will gladly accept a return within 45 days of purchase. The product needs to be in the same condition as you received it and inin the original undamaged product packaging.