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Returns & Exchanges

We love our toys and want you to love them too! Your satisfaction is our top priority. If for any reason, you are not pleased with your purchase, we will gladly accept return within 45 days of purchase. The product needs to be in the same condition as you received it and in the original undamaged box. We will issue a full refund to the credit card used at purchase.

Web Store Returns

For items you purchased

We will issue a full refund to the credit card used at purchase. 

For items you receive as a gift

We will issue a store credit in the form of an electronic gift card.

For items that are defective or damaged

Please contact us at support@dillydallykids.ca or call 604-252-9727 everyday from 10-6pm PST so we can figure out what went wrong and solve the problem!

How Do I return Product?

To return any item(s), please pack the item and include the original packing slip and please send the item postage paid to:

Dilly Dally Kids Store
Attn: Returns
1161 Commercial Dr
Vancouver, BC
V5L 3X3

How Will My Refund Be Calculated?

Your refund wil be calculated based on the price paid minus any shipping charges. If the returned item(s) causes the original order subtotal to fall below the free shipping threshold, applicable shipping charges will be deducted from the refund amount. 

When will I receive my Refund or Store Credit?

You will receive your refund or store credit within 5 days of us receiving your returned merchandise.

In Store Returns

We are happy to issue a full refund in store for any items returned with your purchase receipt within 45 days of purchase. The item(s) must be in the same condition you purchased them in and in the original undamaged packaging. Items returned with a gift receipt will be given store credit for the value of the returned items.

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